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Our guarantee

The Duke Guarantee / Faulty items / Inappropriate content
We are so confident that you will be delighted with your purchases that we offer a 30-day guarantee. If you are not 100% satisfied we will replace or refund within 30 days of purchase.

Faulty

We will of course replace any faulty items. If you are overseas, please contact us, for further instructions. If you are in the UK, please return direct to us:
Duke Video
FREEPOST
Customer Services Department
PO Box 46
Douglas
Isle of Man
IM99 1DD

Please enclose details of your order to assist the processing of your free replacement. The details below would be helpful to us:

Your Customer Number (if known)
Order Number (if known)
Approximate Order Date
Where you bought the item
Full Name
Address
Contact Telephone, Fax or e-mail.

Hopefully, you will not have to return one of our titles as we strive to maintain excellent technical quality along with top action in all Duke products.