|
Item Type |
Timescale |
Options |
|
UK
|
FREE Royal Mail 1st Class when purchasing £25 or more DVD, Blu-Ray, or CDs*
Other items are calculated at checkout
|
1-3 days
|
Royal Mail recorded, next day and DHL delivery
|
|
Europe
|
FREE delivery is available on DVD, Blu-ray and CDs over £25*. |
Delivery estimates will be shown on the basket page.
|
Economy, Royal Mail, DHL and Parcelforce options available
|
|
Rest of world
|
FREE delivery is available on DVD, Blu-ray and CDs over £25*
|
Delivery estimates will be shown on the basket page.
|
Economy, Royal Mail, DHL and Parcelforce options available
|
Please note: whilst we typically meet the timescales set out above, we ask you allow additional time due to ongoing COVID disruptions.
Next-Day and Recorded Delivery Options
Next day and recorded delivery options are available. Simply select this option in the basket and the cost will be displayed and your basket total will update automatically. PLEASE NOTE: Next Day Delivery orders placed after 12.00pm will be sent the following working day. Orders placed after 12:00pm Friday, and all orders placed on Saturday or Sunday will be posted on Monday (stock availability dependent).
Due to Royal Mail Post Strikes, we can no longer guarantee delivery of all items by 9am or 1pm next day. Royal Mail will however continue to accept, prioritise as many Special Delivery items as possible during the strike action.
By choosing a trackable method you will be sent a tracking code via email once your parcel leaves our warehouse. You can also obtain the tracking code by visiting the 'my account' section of the website and clicking to see details of your order. Using this code you can see the progress of your parcel as it makes its way to your door.
Other heavier items (books, calendars, prints etc.)
These items cannot be sent using free delivery and have an extra cost, which will be displayed in your basket and is calculated automatically based on the delivery country that you select in your basket.
Depending on what you have added to your basket (heavy items, clothing etc), you may not be able to choose free delivery as the option may no longer be available.
*Please note, free delivery is not available on Duke Club point redemptions and may not be available on certain magazine promotions or special offers.
Posting dates for delivery by Christmas (subject to stock availability and new title release dates)
UK Last Standard Delivery Posting Day is Thursday 15th December. *Royal Mail Special Next Day Delivery Guaranteed Posting Day is Tuesday 20th December. (Subject to stock availability). All orders should be received by 12.00 (UK time).
Europe Please allow 21 working days for delivery for standard services under normal circumstances. Please note we recommend placing orders for Christmas delivery (standard rate) before 1st December. (Subject to stock availability). Please call for details on expedited courier services for orders placed after this date.
World (excl. EU) Please allow 35 working days for all standard deliveries outside of the EU. Unfortunately we cannot guarantee delivery by Christmas 2022 on any standard delivery items. Please call for details on expedited courier services.