Please read these Terms and Conditions carefully before booking Camping or Glamping with Duke:
Please read these conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Our booking conditions are designed to be easy to understand, however, if you have any further questions, then please contact our customer services team who will be happy to help you.
APPLICABLE TO ALL BOOKINGS
The lead member of the party guarantees payment to us of the total booking price. In the event of there being an entitlement to a refund from our company for any reason permitted in these terms and conditions, such refund will be made to the lead member of the party. Instructions regarding changes and/or cancellations will be taken only from the lead member of the party.
When you make your booking, you must pay the relevant deposit or full payment as specified at the time of booking. If you believe that any details on the confirmation email (or any other document) are wrong, you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.
All travel arrangements booked with us are subject to a non-refundable 10% booking fee. This fee is included in the total price quoted on the website, in brochures and marketing literature. In the event of holiday cancellation, for any reason outside of Duke’s control, we will retain the booking fee. Additional fees may apply to cancellations.
The price you have to pay for your room is as set out on our Website for your chosen type of room and booking dates, or, if different, as set out in writing from us to you (price).
The price we charged is in £ Sterling GBP and you agree to pay us the full amount in £ Sterling. We are not responsible for any difference that may arise due to fluctuations in exchange rate or other causes. You agree to pay all bank charges in relation to the transaction(s).
You will be required to pay the full balance (balance in full) at the time of making your booking. If we do not receive the balance in full within 5 working days of you making your booking Duke reserves the right to cancel the booking.
We may allow additional time to pay in certain extenuating circumstances. If we do we have the right to charge interest on late payments at the rate of 4% per annum above the base rate of HSBC Bank plc at that time.
If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we do not guarantee that they will be met and we will have no liability to you if they are not.
Changes to Booking
Where applicable, you may modify your booking, such as booking dates or number of guests. All changes are subject to availability. Changes to booking dates can only be made for the same calendar year as your initial booking, and in the same period of operation of the the camping or glamping site. If the price for the new booking dates or number of guests exceeds the price for your old booking, you agree to pay the excess amount immediately. If the price for the new booking dates or number of guests is less than the price for your old booking, you agree that no refund for the difference is payable by us, unless otherwise agreed in writing.
Requests to alter bookings will be taken only from the lead member of the party. Where the request can be met, we will confirm the amendment by issuing a revised confirmation invoice. We will make an administration charge of up to £25 per booking amendment (maximum £150 per booking reference number) which will be payable along with any price increase for the altered arrangements. If any further administration charges are incurred from suppliers in respect of your request you agree to pay them in full.
You or we may cancel bookings, subject to the following:
a) Cancellation by you. Should you or any member of your party decide to cancel your/their booking once it has been made, notification of the cancellation instruction will be required in writing from the lead member of the party.
The effective date for cancellation is the date when we receive your written instructions at our registered office. Notification by email will be accepted and, for the purposes of calculating cancellation charges, emails will be treated as having been received by us 24 hours after they are sent. Receipt of emails will be acknowledged. We will have no liability to you in the event of emails not being received, or their delivery being delayed, for technical or other reasons.
If you or any member of your party cancels, a charge is payable by the lead member of the party by way of agreed damages to cover our estimated losses, calculated on the scale set out below:
Period before departure by which written instructions are received by us
Cancellation charge – shown as a percentage of the total price
More than 125 days - Loss of deposit/amount paid at the time of booking
Less than 126 days - 100%
b) Cancellation by us. We reserve the right to cancel your booking should there be insufficient demand overall for the accommodation at the particular location or for such other reasons as we think necessary. Subject to other provisions in the terms and conditions, if we do cancel the booking, we will refund your payment and you acknowledge that we have no further liability to you by way of compensation or otherwise. We will endeavor to give you reasonable notice should this be the case to minimize any inconvenience to you.
Adequate travel insurance is not a condition of your contract with either us or the supplier in question, as applicable. You are STRONGLY RECOMMENDED to take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
UK Residents: Note that only limited medical cover is provided to UK Residents under the reciprocal health agreement with the UK Government and it is recommended that full travel insurance is obtained prior to travelling.
What We Provide
Your booking facilities will specify inclusions and facilities at the camping or glamping site. These vary between sites but the following is applicable to all sites:
The provision of any facilities is at our complete discretion; whilst we will use our best endeavours to provide such facilities as advertised, we reserve the right to substitute them or to not provide them. No refund or compensation will be provided unless you have been charged specifically for that facility on your invoice.
We will use our best endeavours to ensure any facilities, where provided, are clean, functional and suitable for their purpose, and are of a standard and quality that could be reasonably expected from a facility that is portable, temporary and usually field-based, and subject to the temperament of the weather.
Without limiting the generality of the above:
a) Wi-Fi access. You agree to use any Wi-Fi access where available responsibly and will not use it for illegal purposes, including, but not limited to, activities that may infringe copyright or other intellectual property rights. You acknowledge that the download and upload speed may vary from time to time due to network conditions, and that there is no guarantee of a minimum download or upload speed. Except where the Wi-Fi access is down for an extended period of time (i.e. more than 24 hours), we will not provide any refund of any amount paid to use the WIFI access (if a charge has been made).
b) Power-point outlet. You acknowledge that any powerpoint provided (where available) may be powered by a field-based portable generator and you use it at your own risk. They are generally suitable to power low power items only (e.g. charger for mobile phones, cameras). To the extent permissible by law, we disclaim all liability in connection with the use of the power-point outlet.
c) Toilets and Showers. Except where you are unable to use any of our toilets and showers for more than 24 hours due to them not being in working conditions, we will not provide any refund. If a refund is justifiable in the circumstance, we will determine the amount of the refund at our sole discretion.
From time to time, renovation or refurbishment and its associated noise are unavoidable at an accommodation site. Often we do receive advance notice of when it will begin, in which case you will be informed prior to making your booking or within a reasonable time of us being notified. If in any case you have not been informed, and we consider the work will have a significant effect on your stay, we will then review the option of partial or full refund.
Reduced mobility or disability
Please be aware that the nature of camping and glamping sites may reduce accessibility for wheelchair users or those with reduced mobility. Please contact our customer services team to discuss further.
You agree that you are bound by any restrictions or rules that may apply to your chosen room type. These rules are generally specified on our website as part of the event / festival description or as part of the description of each particular room type. You must comply with the direction of our staff regarding the application of these rules and anything in connection with your room or your stay with us. Failure to comply with our reasonable direction may result in us asking you to leave our site.
You agree to use the room and our facilities responsibly.
You agree to behave in a civilised manner while you are on our site. We do not tolerate any abuse to fellow guests or staff. Any behaviour contrary to good morals and public order may result in us asking you to leave our site immediately.
If we ask you to leave our site, you agree that we will not provide any compensation and that there will be no reimbursement for any amount that you have paid.
You acknowledge that these terms and conditions apply to all persons (adult and children) covered by your booking or accompanying you. You are completely responsible for their actions and it is your duty to inform them of rules that are applicable to them.
You are solely responsible for the safety and protection of your personal belongings. Valuable items must not be kept in your room. We disclaim all liabilities for loss or damage or any personal items for whatever reasons.
We are not liable to you for any event beyond our reasonable control, an event of a force majeure, actions of third parties, nor for any loss of profit or other indirect or consequential loss or damage. In any event, our total liability to you arising out of or in connection with this agreement must not exceed 70% of the monies that you have paid to us at the date any claim arises (the balance being retained to cover expenses already incurred by us). Nothing in this clause, however, restricts our liability for death or personal injury caused by our negligence.
You must ensure your actions or omissions do not give rise to any loss or injury or breach of legal duty to members of the public. You agree to indemnify us and to keep us indemnified fully against all losses, actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of, or in connection with, any breach by you or your invitees of this duty.
All implied warranties, conditions and other terms concerning our provision of accommodation to you are excluded to the extent permitted by law.
You must not use the following inside your accommodation at any time:
a) Fires, stoves, portable heating or other similar equipment, candles; and
b) Kettles, fridges or other power-intensive equipment.
Smoking and consumption of illegal drugs are not permitted anywhere on our site, including inside the accommodation that you are staying in.
You are not permitted to sub-let or otherwise rent out your accommodation to anyone. If you sub-let the accommodation, we will cancel the booking without providing any refund, and you must pay to us all money you have received or will receive in sub-letting, and you agree to indemnify us against all claims and damages in connection with the sub-letting.
You undertake that you will not during the term of this agreement and for a period of one year following its expiry solicit or seek to induce away from our employment any person who is or was employed or engaged by us.
Damages and Loss
If any items in your rooms (including the tent, its furniture and fittings) are damaged or missing during your stay with us, we will invoice you the cost of replacing the missing or damaged item(s) (replacement cost).
Without prejudice to any other right or remedies, either of us may terminate this agreement at any time by notice in writing to the other if:
a) The other party is in breach of this agreement and, in the case of a breach capable of remedy, the breach is not remedied within 14 days of the other party receiving notice specifying the breach and requiring it to be remedied; or
b) The other party becomes insolvent and being a company an order is made or a resolution is passed for the winding up of the other party (other than voluntary for the purpose of solvent amalgamation or reconstruction) or if an administrator, administrative receiver or receiver is appointed in respect of the whole or any part of the other's assets or business; or
c) The other being an individual suffers a bankruptcy order to be made against him or makes any composition with its or his creditors or takes or suffers any similar or analogous action.
Passports, Visas and Health
We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, health or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
If you have a problem whilst on holiday, this must be reported to us immediately.
If you are not able to resolve the situation to your satisfaction you should report the complaint in writing to our head office no later than 28 days after the completion of the holiday quoting your booking number. No complaints or claims can be considered after that date. Please note that post-holiday claims can be made only directly to us and not to one of our suppliers.
If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
Discounts and promotions
All discounts and promotions are subject to availability where applicable and can be withdrawn or amended at our sole discretion, without prior notice, and do not apply to bookings already confirmed. We reserve the right to introduce discounts and price changes without prior notice.
We are not members of any bonding or financial protection scheme. Your booking is not covered by any financial guarantee or promise and by making your booking you acknowledge this.
We may, at our full discretion, and without needing to state any reasons, ban any person from attending our sites or staying in our accommodations (Banned Person).
A banned person must not make any booking under his or her name, or under the guise of another name, or be included as part of the booking of another group. We will cancel any such booking. In the event that a booking is cancelled under such a circumstance, we reserve the right to not provide any refund.
A banned person who enters our site will be asked to leave immediately.
We occasionally take photo and record video at our site for marketing and promotional purposes, including using it on our website and social media. You acknowledge that such photo and video may include you or your guests during your stay at our site. You consent to their use for our marketing and promotional purposes, and you release us from any claim from you or anyone else arising out of the use of the photo and video. We will use our best endeavour to ensure that your privacy is not compromised.
Modification of Terms and Conditions
We may change or add to these terms and conditions at any time, and the new version of these terms and conditions will be published on our website. Unless otherwise stated, the version of the terms and conditions on our website will apply automatically to all customers from the time it is published.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical, health or biological disaster and all similar events outside our control or the control of the supplier concerned.
Data Protection and Privacy
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
Full details of our data protection policy are available upon request.
Where references are made to 'we', 'us', or 'our', they refer to Duke Events Ltd. References to 'you' and 'your' are to you, our customer.
Unless otherwise stated, all amounts are exclusive of VAT.
If there is an inconsistency between these terms and conditions and any other communication, including, by not limited to, statement or comments on social media sites, these terms and conditions prevail.
Amendment to these terms and conditions is only valid if made in writing and signed by both parties.
If any provision in these terms and conditions is found invalid or unenforceable, the remainder remains in full force and effect.
If we fail to exercise or enforce any right we have under these terms & conditions, this does not mean that we have waived that right; and we may still exercise or enforce that right later on.
Termination of this agreement does not affect any of the rights and liabilities of either party accrued at that date and nor does it affect the continuation of any obligations expressed or intended to continue after termination.
It is not intended that anybody other than you and us may benefit from this agreement and a person who is not a party to this agreement does not have any rights to enforce any term of this agreement.
Headings are for convenience only and will not affect the interpretation of this agreement.
You may not assign this agreement without our consent.
Law and Jurisdiction
These booking conditions all bookings made with us are governed by Manx law and the courts of the Isle of Man have exclusive jurisdiction.
GENERAL TICKET TERMS AND CONDITIONS
1. Tickets are for specific event days. Tickets cannot be refunded unless the event is cancelled or Government regulations cause significant changes to the event.
2. Your booking is only confirmed once you receive a written confirmation notice via email or post from Duke.
3. Ticket purchasess are not eligible for Duke Club points.
If you have any questions, or have not received a confirmation, please contact our Customer Service team on (0)330 088 5045
DUKE EVENTS LTD TICKET TERMS AND CONDITIONS
1. The ticket is and remains at all times the property of Duke Events Ltd (“Duke”). The ticket holder shall not: (a) use, offer or apply the ticket as a prize or competition or for any other promotional, or commercial purpose; or (b) sell, resell, donate, transfer or in any way dispose of the ticket to any person/entity via any media (including without limitation on the internet) for the purpose of commercial gain or otherwise without express written consent from Duke or its agents.
2. The entire ticket is required to gain admission. Printed receipts are not acceptable. Duplicate tickets will not be issued if it is lost or stolen and a defaced or illegible ticket may become invalidated.
3. One ticket entitles one person to admission.
4. Ticket holders shall only occupy the seat specified on the ticket. If no seat is specified ticket holders are free to choose one seat from the unallocated seating area. Ticket holders must respect other users at all times. Duke reserve the right to exclude ticketholders who violate this rule after being warned by a member of Duke's staff.
5. The ticket holder shall not bring, or use or display at or around the venue, any sponsorship, promotional or marketing materials. The ticket holder shall not offer or distribute within or around the venue any consumer article or commercial product or service or any leaflet relating thereto.
6. Race day tickets are only valid for the date displayed or, in the event that all racing is postponed, the day subsequent to the date printed on the ticket, at Duke’s absolute discretion. Tickets are not race specific. Tickets for practice and/or qualifying days are valid for the date shown on the ticket only.
7. No refunds or exchanges in respect of this ticket will be made by Duke unless the event is cancelled in which case Duke shall be entitled to offer refund or exchange at its discretion which shall be subject to such application process as Duke stipulates at the time.
8. The use of photographic equipment is allowed for private domestic purposes only. All other recording and any transmission is prohibited including (without limitation) recording of any data, information or results of or relating to the event and any participant.
9. Tickets are issued subject to the rules and terms and conditions of the venue and in particular the list of prohibited items set out in it.
10. Duke are not promoters of the Isle of Man TT Races®, The Classic TT Races, The Southern 100 Road Races or the Manx Grand Prix, nor are they agents for any third party. Duke are not responsible for the running of the event or any decisions taken by the Isle of Man Government Department of Enterprise, ACU Events Ltd, The Manx Motorcycle Club, Southern One Hundred Motorcycle Racing Club or any other third party regarding the running and promotion of the Isle of Man TT, Classic TT, Southern 100 Road Races, the Manx Grand Prix or any other event, unless expressly stated otherwise on your ticket.
11. Children aged 16 and under must be accompanied by an adult.
Rights to refuse admission are reserved. You shall not do or permit anything to be done which may be or become a nuisance or annoyance to Duke, its Authorised Agents, the promoters, other patrons or members of the public. In the interests of public safety Duke reserves the right to request you to leave the venue at any time for safety reasons or immediately after the event.
No admission or re-admission is permitted after the end of the event. Neither Duke or the promoters shall be liable for any injury or accident whatsoever to the patron or his guest nor for any loss or damage to, or theft of property however such injury, loss or damage may be caused (whether by the negligence of the Duke or its employees or otherwise), provided always that this exclusion of liability shall not apply in respect of death or personal injury caused by the negligence of Duke, the promoters, or its agents or for which it is legally responsible.
‘Duke’ is a registered trademark of Duke Marketing Ltd. ‘TT’ and ‘Classic TT Isle of Man’ are registered trademarks of the Isle of Man Government Department of Enterprise. ‘Manx Grand Prix’ and ‘MGP’ are registered trademarks of Manx Motor Cycle Club Ltd.